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No.8,Dahua Road,Chidian,Jinjiang,Fujian,China

Terms & Conditions

1.) Acceptance of Terms

Please read these terms & conditions carefully. These Terms and Conditions govern your access and use of this Site. "We", "us", and "Our" refers to Quanzhou Xincai Supply Chain Management Co.,Ltd. "You","your" and "yours" refers to the customer accessing this Site. By accessing or using this Site, you agree to be bound by these terms and conditions and to any additional rules, policy and guidelines that may be posted in connection with specific sections or service of this Site.

We reserves the right to make changes to the Site and to these terms and conditions at any time without prior notice. You should review these terms and conditions each time you access this Site.

2.) Products Consistency, Site Pricing and Images, Overages / Shortages

A.) We attach great importance to product quality and customer satisfaction. While we are very careful about our factories and suppliers, manufacturing variations are unavoidable and a natural result of the manufacturing process. We strongly urge our customers to order actual samples before placing an order in bulk quantity. If you choose not to evaluate a physical sample, you are agreeing to accept the product with reasonable manufacturing variances in product material, color and packaging.

B.) Prices are F.O.B.  This means that the risk of loss and title for products you order from us pass to you upon our delivery to the carrier, and we can not be held responsible for your local customs clearance, destination charges and transportation.

Quanzhou Xincai Supply Chain Management Co.,Ltd is required by law to collect the Sales VAT tax -13%.

While we make best efforts to keep our Site up to date, from time to time actual costs & market conditions may change the price of a product. We reserve the right to change listing prices of product offered on our Site at any time. 

If a listing price is incorrect on an item your have quoted or ordered, we will contact you immediately with the most update price.

C.) We make great efforts to provide/display the high clear and color-correct product photos on our Site. However, due to the different computers and different browsers, the images may be some different in colors, shapes etc., We strongly urge our customers to order actual samples before placing an order in bulk quantity. If you choose not to evaluate a physical sample, we can not be held responsible for the difference between the image as it appears on your monitor and the final product.

D.) The stock quantity appears on this Site may not true, because we also send the products to our customers offline, please ask us before you want to buy or place order in bulk quantity.

For custom purchase order, we try to produce your order in the exact quantity, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship 5% over or under the ordered quantity.

3.) Copyrights and Trademarks

All materials and contents contained in this Site, including but not limited to the text, graphics, logos, images, videos, digital downloads etc., and the Site itself, are copyrighted materials belonging to Quanzhou Xincai Supply Chain Management Co.,Ltd. or its content our factories / suppliers and are protected by China and International copyright laws. We own and retain at all times all copyright rights on this Site. 

Xincai, the XC logo and other marks indicated on our Site are the exclusive property and trademarks of Quanzhou Xincai Supply Chain Management Co.,Ltd. 

All other trademarks or logos printed / embroidered / debossed / stamped etc., are not owned by Quanzhou Xincai Supply Chain Management Co.,Ltd, are the property of their respective owners. No other permission is granted to you to print, copy, post, reproduce, republish, transmit etc., without their respective owners' permission.

By placing an order with us, you represent that you have the right to use all logos, text, and / or graphics submitted us to be made into designs & produce the items. We reserves the right to refuse to accept orders from you who have infringed or otherwise violated the intellectual proper rights of others or without the authorization letter from you or other relate owners' permission.

4.) Member Account

If you create an account with us, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration forms. 

You are entirely responsible for maintaining the confidentiality of your password and account, any and all activities that occur under your account. You agree to notify Quanzhou Xincai Supply Chain Management Co.,Ltd immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may not use anyone else's account at any time without permission of the account holder.

5.) Shipping Charges / Delays

We make every effort to accurately estimate shipping charges for you. Due to the shipping quotation validity, shipping methods changes, We reserve the right to update / change the shipping charges on your order.

You agree that it will not hold Quanzhou Xincai Supply Chain Management Co.,Ltd accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. 

6.) Payments

We accept Visa Debit/Credit, Master card, American Express, JCB,Discover,Unionpay cards, Paypal, Skrill,Alipay,Western Union etc.for small order quantity, For big order, we only accept Bank Transfer or L/C at sight.

Your order will be shipped after we get the money. For big order, we always ask 30% deposit when you signed our Proforma Invoice.

7.) Return & Exchange

We believe that customer satisfaction is very important to us ; therefore we are behind all products bought at our Site,you could returns & exchange, please read the policy at page: Returns-Policies.

8.) Cancellation

Sorry, for big order, we don't accept cancellation by any reasons after Pre-production sample was approved. Unless, we can't catch the delivery time as mentioned at the beginning,or other irresistible factors, such as the specific materials cannot continue to supply, temporary government export control etc.

9.) Claims

If you have any problems with your order,please contact our customer support at qzxincai(@) within 15 days of order receipt. When the goods arrive in your hands or warehouse, you have to check the quantity, color, quality, packing conditions as well. After this time we will be unable to go to back to our suppliers for credit. 

10.) Law and Venue

This Site, including these legal terms and conditions, shall be governed by China related trade laws.